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RE-OPENING - We are Covid-19 Secure

RE-OPENING - We are Covid-19 Secure

November 2, 2021

We are delighted to welcome our valued audiences back to the Lagan Valley Island. However, we are very mindful that we need to remain careful, cautious and vigilant.

The health and safety of all our customers and visitors remains our priority and in line with NI Executive regulations the Facilities Management Team have undertaken comprehensive risk assessments in order to mitigate against the transmission of COVID-19.  

The Team have completed thorough COVID-19 workplace training to ensure your experience is both safe and enjoyable.  To enable us to do this we ask that you follow these guidelines:

  • If you are feeling unwell please do not visit our venue
  • Self-isolate and do not visit our venue if you have been identified as a close contact of someone with COVID-19 unless you are fully vaccinated (seek a PCR test on day 2 and day 8)
  • Wear a face covering (unless medically exempt) throughout the venue
  • Wash your hands regularly and/or use the hand sanitizing stations situated around the venue
  • Follow social distancing guidelines (1m social distancing) and all directional signage


In line with NI Executive recommendations, Lisburn & Castlereagh City Council requests anyone attending an indoor theatre event at LVI to provide one of the following on arrival at the venue:

  • Proof of having been fully vaccinated for more than two weeks, (one dose in the case of 16 and 17 year olds) in conjunction with government issued photographic ID (photographic ID is not required for 16 and 17 year olds); or 
  • Proof of a negative PCR test or a Rapid Lateral Flow test taken within 48 hours of entry to a venue (a lateral flow test taken at home will need to be reported into the public reporting system via the website) in conjunction with government issued photographic ID; or 
  • Evidence of a positive PCR test result for COVID-19 within the previous 180 days and following completion of the self-isolation period, in conjunction with government issued photographic ID.
  • Rapid COVID-19 tests can be obtained online, free of charge. Order tests on the website

Social Distancing and Directional Signage

One meter social distancing measures will remain within the auditorium. Our computerized box office ticketing system will automatically leave one meter distancing between bookings.

On arrival at the venue, you will be directed to your seat by a member of our team. Please be mindful that we would like to minimise the number of times you have to pass by other parties in their seating row and that dancing is not permitted.

A perspex screen has been installed at our Box Office counter.

Please ensure you maintain one meter social distancing in all communal areas.

Floor and wall signage has been installed throughout our venue advising on directional routes, social distancing, face covering, hand hygiene and general COVID-19 messaging.  We ask that you follow all instructions as detailed.

Face Coverings

As in Line with NI Executive regulations, it is mandatory to wear a face covering from age 13+ while inside LVI.  You may remove your face covering when seated or while eating and drinking.

Scanning of tickets

We have introduced contactless scanning of tickets to reduce touchpoints and physical interactions. On arrival, please have the barcode on your phone or ticket ready to be scanned.

If you are unable to access your e-ticket please email our Box Office:

Contact Tracing

For Track and Trace and in line with PHA requirements your contact details will be retained for 21 days and destroyed after this date.

We encourage all visitors to download the StopCOVID NI app.

If a member of your group displays COVID-19 symptoms whilst at the venue please contact a member of staff in order that we can assist with isolation and track and trace procedures. 

Hand Sanitising Stations

Hand sanitizing facilities have been provided at entry points and throughout the venue.

Enhanced Cleaning

Working with our cleaning partner Mount Charles, we provide an enhanced cleaning service throughout the venue and focus on areas with high touchpoints.

We remind all visitors of the importance of washing your hands with soap and water when you can - this is the most effective way of cleaning your hands.

Toilet Facilities

Toilet facilities are located on each floor of the venue and will be cleaned regularly as part of our enhanced cleaning procedures.  Social distancing will apply to toilet facilities.


LVI uses 100% fresh air, which is heated or cooled as required by the air handling units to a temperature calculated and controlled by the building management system.  There is no recirculated air used within the ventilation systems. This is in line with current Government recommendations around ventilation.

Windows and doors will also be opened where possible to provide additional natural ventilation.

Bar Facilities

There will be no bar facilities until further notice.

We’re Good To Go

Lagan Valley Island has been awarded the UK industry standard “We’re Good To Go” and the “Safe Travels” stamp.  These awards show our commitment in implementing all government and public health COVID-19 guidelines especially in maintaining cleanliness and aiding social distancing.

Our safety measures remain under constant review and will be adjusted in line with latest guidance.